On-Demand Enterprise Applications Platform
Sales: 800.886.9028

Hosted Delivery

Call the LongJump Sales Team at
(800) 886-9028 to request a demo.

The LongJump on-demand platform is flexible yet robust and is designed to reduce the entry barriers for applications to be hosted on the web. It is designed to handle changes in the application, application framework, user access, and scale quickly. The platform is also hosted in fully managed data centers to ensure high availability and responsiveness.

Infrastructure Components

The LongJump platform is built using standard and open source web technologies and is written in Java and HTML. The backend database utilizes MySQL over a proprietary JDBC application and service layer. All requests and responses to the system utilize HTTPS, REST, or SOAP as transport. The policy, data, and session engines are all web-based.

Multitenant Architecture

LongJump's multitenant SaaS architecture enables the manageability of providing ongoing code updates while still segmenting all clients on a single database. Within LongJump, each client account is virtually partitioned so that its data and configuration for each client organization operates on its customized virtual application instance. The result is that while the backbone remains the same, every account (and to some extent every user), can have their own personalized experience. Multitenancy also provides support for independent workflow, data model extensibility, and access control.

State-of-the-Art Datacenter

LongJump data and servers are hosted at a state-of-the-art data center, managed by the team at Rackspace. You get piece of mind from:

Technical response and resolution to infrastructure issues 24/7/365
N+1, SAS 70 Type II, super-secure and always-on hosting infrastructure
Vast burstable bandwidth for maximum flexibility at peak loads
Server and network uptime of 99.999%
Standby hardware replacements
Rapid scalability - scaling out new capacity within 24 hours
Load balanced and secure network infrastructure

LongJump's infrastructure is easily more reliable and robust than any on-premise system.

Feature	Description
Redundant Data Centers	LongJump has two redundant data centers located in different areas of the countries to ensure continuous access and operations even in the event of a natural disaster in either region.
SAS 70 Type II Compliance	Rackspace is certified for SAS 70 Type II, the industry standard confirming that they have demonstrated adequate controls and safeguards for their operations and processes. SAS 70 Type II controls are routinely audited by an independent accounting firm.
Secured Access	Public access to the data center is strictly forbidden. There is no co-located equipment and only highly-trained Data Center Operations Engineers (DC-OPS) are in the data centers. All DC-OPS employees go through a thorough background check before they are hired. They are also rigorously trained before they interact with systems. Access to equipment is also monitored by video surveillance, on-site security personnel and security pass cards.
N+1 Redundant	All critical systems in the data centers are N+1 redundant. All systems are regularly audited and tested to ensure readiness and smooth operation. Weekly tests are conducted on all HVAC, UPS, fire-suppression and generator systems.
HVAC Systems	Data centers have N+1 redundant HVAC (Heating, Ventilation, and Air Conditioning) systems to ensure that, even in the event of a system failure, the LongJump hosting environment will not be affected.
Power Systems	The power systems are designed to run uninterrupted even in the event of a total power outage. UPS power subsystem is features instantaneous failover backups. The data center also has an on-site diesel generator that will automatically start in the event of a power surge or power system failure.
Rapid Scaling	Automated provisioning systems enable LongJump to provision new servers within the data center when needed to scale operations quickly and easily – bringing on new servers in just hours.
Network Infrastructure	The network superstructure is built on a world-class Cisco Powered Network built exclusively on hardened Cisco Systems routing, switching, and security equipment. The fast, reliable network is powered by UUNET, AT&T, Sprint, and Qwest to ensure maximum network uptime. Cisco regularly audits the fully switched network and it’s also tested from both inside and outside the network. The Network Operations Center (NOC) is fully staffed 24 hours a day and works closely with LongJump to ensure constant network service availability, network performance and security.
Bandwidth Provisioning and Monitoring	Performance of LongJump Internet operations is constantly monitored and adjustments are made to routing tables to optimize packet delivery. If needed, a proprietary network provisioning system will quickly provision additional server capacity for the LongJump Internet operations to accommodate unexpected network activity.
High Availability, Multiple Backbones	The network has been engineered to accommodate the high-availability requirements of the Internet’s most demanding Web sites. It utilizes connections to multiple backbones to ensure data reaches end-users in the fastest, most efficient manner possible. It runs the Border Gateway Protocol (BGP4) for best-case routing.
Intelligent Routing	The entirely switched, Cisco Powered Network ensure data packets are routed over the best route possible even in the event of a router failure. Our redundant network architecture enables packets to be sent via alternative routes even if going to the same end-user. And, should one of the providers fail, packets leaving our network are automatically redirected via a different provider. The network allows for plenty of excess capacity, even during peak hours. A team of network engineers is constantly adding network connectivity and new routes in an effort to make sure content is delivered to users as efficiently as possible. This excess capacity consistently results in low bandwidth utilization, which ensures maximum uptime even if one of the seven providers has an outage.
Network-wide Intrusion Detection System	The network-wide IDS is a host-based intrusion detection system that constantly monitors server network connections to detect malicious activity. If any suspicious activity is detected, the team of security specialists is immediately deployed to investigate.
Managed Firewalls	LongJump uses a Nokia firewall solutions for our hosting environment and is monitored for security events and managed for peak performance.
System Hardware Procurement and Deployment	All systems are physically inspected during rigorous quality-assurance processes. Before fully deploying specific systems in your hosting environment in the data center, a complex series of hardware tests are run to ensure the systems perform to specification.
System Monitoring	LongJump and Rackspace monitor dozens of individual system statistics to ensure peak performance such as CPU utilization, network throughput, hard disk array response times and total system availability.
System Maintenance	Should an emergency system-hardware problem occur, the LongJump support team at Rackspace immediately replaces the failed system or system component. Given the advanced monitoring utilized, most failures should be predictive, diminishing any potential for downtime.
Vulnerability Assessments	LongJump does regular system vulnerability tests to get a detailed snapshot of the potential weaknesses of the systems in our hosting environment.