FAQs
What is LongJump?
LongJump is an online application platform that runs as a software as a service (SaaS). It is a highly customizable relational database for businesses and organizations to bring their data into a secure, central location on the web and work with it from anywhere with their team. The LongJump platform currently powers hundreds of businesses large and small, including software developers who want to host applications for resale.
Can I purchase additional storage space if needed? At what price?
Yes. You will be billed for additional storage usage.
How long have you been in business?
The LongJump platform has been in use since 2003. The LongJump database service was launched in 2007.
What are the minimum hardware and network requirements?
In order to use LongJump, the following are required:
- Computer (PC running Windows XP or higher, or Mac OS X)
- Browser IE 7.0 or above, Firefox 2.0 or above, Google Chrome 9 or above
- Broadband network connection (DSL or better)
- An account Login
Where are you located?
Our headquarters is in Sunnyvale, California in the heart of Silicon Valley.
Headquarters:
1230 Midas Way, Suite 210
Sunnyvale, CA 94085
How easy is it to customize the CRM?
Most business users are able to customize the CRM without much effort. That includes creating tables, adding and editing fields, and changing the form layout. In addition, it is very easy to design reports and dashboards with LongJump.
What kind of process automation does LongJump support?
LongJump provides support for data-driven, scheduled, and workflow based process automation. This includes the ability to create rules that trigger activities automatically throughout the system. For example, if you have an expense record geared towards a specific department for a certain amount, you can trigger a range of activities such as notifications, approvals, and task creation. You can also have it trigger custom code that launches into a backend system.
Where is the platform hosted?
We are partnered with RackSpace, a SAS 70 Type II certified web hosting provider that has won many industry awards for technology and customer service. SAS 70 Type II means that an accounting/auditing board has routinely determined the facility has the necessary processes and safeguards in place to protect the assets and data hosted within their environment, sufficiently providing protection from theft, corruption or mishandling. All critical systems in the data centers are N+1 redundant, including regular audits and tests of all data center systems to ensure readiness and smooth operation. Weekly tests are conducted on all HVAC, UPS, fire-suppression, and generator systems.
Is my data backed up?
Yes. The platform maintains nightly backups of the entire database. We also keep daily incremental tape archives of our data.
How secure is it?
From a hosting standpoint, we’ve taken great efforts to ensure that data is secure, segmented, and encrypted. Our hosting partner RackSpace is SAS 70 Type II certified to ensure the best processes.
Internally within your organization, there are certainly risks such as giving away your administration login and password, or giving too much control over to someone internally that might damage your data. Security rights can be easily controlled by you to determine what your team can or can’t do. If you have specific security needs, our platform can adapt to your needs.
What happens if the server that the data is on goes down? Will I be notified by support of an outage?
We are running multiple servers that are fully mirrored, so an outage might slow down access but not impede your ability to log in, unless you or your Internet service provider loses your connection.
In the event of a planned service outage for maintenance, you will be notified 48 hours prior to its occurrence. For unplanned outages, you will be notified within 24 hours of its occurrence.
Can I receive a backup copy of my data? If yes how often?
Regardless of plan, you can manually export your data with tools provided within the platform. If you would like the platform to provide you with a weekly backup, we can do so for a service fee.
What type of support can I expect?
LongJump offers weekly training classes as well as a library of videos and documentation. For paid accounts, email support with our team is available through the Support link. You should receive an answer within one business day addressing your support ticket. Additional phone support is available and is charged per call.
Does my company need to have an administrator dedicated to take care of my data?
One benefit to a web-based delivery of our product is that your organization does not need to a hire or assign an administrator. However, to receive maximum benefit we suggest that your company appoint a primary contact for our support organization to work with and to provide basic support onsite. We have found that, once an organization has appointed a primary contact or assigned ownership of the platform, then your success using our software increases by 83%.
How do I get support?
Just click on the Support link, located on every page when you’ve logged into the platform, add a new support case and describe the problem or request that you have. Our support coaches will pick the request up and will respond to it within one business day (depending on your support plan).
